After-Sales Service & Support
At Joflo, we believe that our responsibility does not end with delivering a machine—it begins there. To ensure uninterrupted operations for our clients, we maintain a dedicated team of service engineers and technicians specializing in maintenance, troubleshooting, and commissioning activities. With their deep understanding of process applications, our team requires minimal intervention from clients while delivering maximum efficiency in service.
From initial commissioning through the entire lifecycle of the machine, Joflo’s service personnel work tirelessly to keep equipment in optimal working condition, minimizing downtime and maximizing productivity.
Our Service Commitment
24/7, 365-Day Support
Always available, one call away, ensuring rapid response whenever clients need assistance
Experienced Workforce
Over three decades of expertise in providing prompt and effective service across industries
End-to-End Responsibility
From first enquiry to installation, and from preventive maintenance to lifetime support, Joflo stands by its clients at every step
Quality-Driven Support
Working in close coordination with our Quality Control team, our service staff ensures that every intervention upholds Joflo’s uncompromising quality standards.
Our service strength has been a cornerstone of client trust. As we look ahead, Joflo continues to enhance its service capabilities, reaffirming our role as a premium partner for reliable performance and long-term support.
Timely Delivery, with Flexibility Contomer Schedule always comes first
Customer Satisfaction Index holds a deeper priority than profit
Strict Adherence to Environmental Safety Factors
Machine Operation & Safety Training
At Joflo, our responsibility goes beyond delivering reliable and efficient machines – we ensure that our clients’ teams are fully equipped to operate them with confidence and safety. As part of the commissioning and handover process, Joflo provides comprehensive on-site training programs designed to cover every aspect of machine operation, safety, and maintenance.
Training Focus Areas
Pre-Start Checks: Proper inspection of locking systems, safety interlocks, electrical connections, lubrication levels, and machine cleanliness before operation.
Safe Operation Practices: Step-by-step guidance on loading, uniform feeding, speed selection, cycle monitoring, and discharge handling tailored to each centrifuge model.
Post-Operation Protocols: Instructions for safe shutdown, lid unlocking only at zero basket speed, safe cake removal, and handling of process residues.
Safety Systems & Interlocks: Familiarization with built-in safety features such as emergency stops, vibration sensors, nitrogen inertization systems, and interlocking mechanisms.
Maintenance Awareness: Basic operator-level maintenance such as filter bag inspection, lubrication points, gasket checks, and reporting protocols for preventive servicing.
Emergency Handling: Training on how to respond to power failures, unexpected vibration, leakage, or unsafe conditions to minimize downtime and risks.
Cleanliness & GMP Compliance: Proper cleaning methods including CIP systems, surface treatment awareness, and maintaining contamination-free environments.
Operator Safety Culture: Emphasis on correct use of PPE, awareness of moving parts, ergonomics in loading/unloading, and minimizing manual intervention.
Our Commitment
By combining hands-on practical training with clear operational guidelines, Joflo empowers client teams to achieve maximum productivity, consistent product quality, and safe working conditions. This ensures not only seamless machine integration but also builds a long-term safety culture around operations.